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Help and FAQs

Shipping and Order Status

  • Has my order shipped? How can I check my order status?
    You can check your order status by logging in with the email /address and password that you set up at the time you placed your order. Click here to access on online order status.

    If you did not set up a password at the time you placed your order, please call our customer service department at:

          1-800-644-8327

  • When will my order arrive?
    Orders placed by 1:00 PM CST (week day) will be shipped the same day (in-stock products).  Please allow 5-7 business days for delivery (Overseas locations may take up to 21 days).
  • How much is shipping?
    Unless otherwise specified, we ship in the contiguous 48 states through the United States Postal Service (USPS) for a flat rate of $5.95 (There is an additional charge of $5.00 when shipping to Alaska, Hawaii, APO/FPO and U.S. Territories.)This flat fee includes both shipping and processing costs. Orders over $50 get free standard shipping and processing unless otherwise noted.

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Product Information

  • Where do you get your products?
    Botanic Choice finds the freshest natural products available from reputable suppliers around the world. We provide the same quality or better than the more expensive national brands. Our exclusive formulas and supplements are packaged and shipped directly from our Indiana manufacturing facility.
  • Are your products organic?
    We adhere to rigorous quality control standards and strict guidelines in every product we sell. Organic products are noted on the product description pages, but you can be assured that we provide outstanding quality and freshness in every product that we sell.
  • Are your products tested on animals?
    No. We never test our products on animals.
  • Can your products ship to my state / country?
    Most of Botanic Choice's products can be shipped internationally. See individual product descriptions for any shipping restrictions.
  • Will these supplements interact with my prescription or OTC medications?
    If you are taking any prescription or over-the-counter medications, please consult your healthcare professional before taking any vitamins or supplements. For additional information on medicine interactions, click here.
  • How do I know how much of a vitamin to take?
    Our nutritional experts monitor the latest nutritional and scientific advancements to develop the most effective, powerful formulas you will only find here, in the dosages designed to optimize effectiveness. Each one of our products has Suggested Use information. If you have a medical condition or are taking prescription medication, please ask your healthcare professional regarding what dosage is appropriate for you. Remember, you must take supplements as directed in order to achieve optimal results.
  • How long will it take the supplement to work?
    Supplements take time to work effectively. Please allow ample time for maximum effectiveness. The important thing is to take your proper dose, consistently, every day.
  • How can I find out the product ingredients?
    To view the Supplement Facts and ingredients for a specific product, click on the "View Product Label" link on the product detail page.
  • What is the difference between manufactured date and expiration date?
    As a company with a long-standing reputation, Botanic Choice complies with all Good Manufacturing Practices (GMP) regulations. We use both a Manufactured Date and an Expiration Date when bottling our nutritional supplements.

A Manufactured Date printed on the label is the date the product was produced in compliance with GMP regulations. If stored properly, products are considered to be fully potent for two years from the manufactured date.

The Expiration Date printed on the label represents the last date a product should be ingested or used. With proper storage, the product will remain fully potent until this date.

Each bottle will only carry one date, either a Manufactured Date or an Expiration Date.

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Return Information

  • What is your return policy?
    You must be totally satisfied with your purchase. If you are unhappy in any way, for any reason, just return the unused portion within one year of purchase for a full, prompt, 100% product refund.* Refund amount does not include shipping and processing fee.
  • Empty Bottles
    There are no refunds for empty bottles.
  • How do I return my product?
    To return a product for a refund, please send the unused portion in the mail, along with your name, address, daytime phone number and original order number (if available). To help us improve our products and services, please provide us with a detailed reason for your return.

    Send to:
    Indiana Botanic Gardens, Inc.
    3401 W. 37th Ave
    Hobart, IN USA 46342

              *Returns indicative of abuse will be evaluated on an individual basis and may be refused.

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Sales Tax Information

  • How is my sales tax calculated?
    • Indiana Shipments - Shipments within the State of Indiana will be assessed 7% sales tax.
    • Colorado Shipments - Purchases shipped to Colorado may be subject to Colorado Sales/use tax. If not specifically exempted, you are required to report this purchase and pay taxes. Forms and instructions are available at www.taxcolorado.com. We are not required to, and do not, collect Colorado sales or use tax.
    • Kentucky Shipments - Purchases shipped to Kentucky may be subject to Kentucky use tax unless it is exempt from taxation in Kentucky. Purchases are not exempt merely because they are made over the Internet, by catalog, or by other remote means. The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue. These forms and corresponding instructions may be found on the Kentucky Department of Revenue's Internet Web site.
    • Oklahoma Shipments - Purchases shipped to Oklahoma may be subject to Oklahoma use tax. Purchases are not exempt merely because they are made over the Internet, by catalog, or by other remote means. If not specifically exempted, you are required to report and pay taxes, using Form 511 or Form 21-1. Forms and instructions are available at www.tax.ok.gov. We are not required to, and do not collect Oklahoma sales or use tax.

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Ordering and Payment Information

  • What are my payment choices?
    Our website accepts credit card payments using Visa, Master Card, American Express and Discover (not available in the United Kingdom). We also accept PayPal. Military members may order via the Military Exchange website using the Military Star Card.
  • How can I redeem a coupon on my order?
    You may use one (1) web code per order. When placing your order, simply enter your code in the "Web Code" box. There are two places to enter in your web code, one is located on the top right hand side of the page or on the shopping cart page. Please note that web codes cannot be combined and are limited to one per customer.
  • How do I earn Healthy Rewards Points?
    Our new Healthy Rewards program lets you earn points on every purchase! Click here to learn more!
  • How can I order from my printed catalog / flyer?
    If you have a catalog or flyer in hand, you can easily order online from it by clicking on "Order from Print Catalog" found in the right-hand corner of our website. Use the "Web Code" printed on your catalog. Please note that prices may vary between online and catalog promotions. Coupons cannot be combined with other orders. Coupon codes that begin with the letters "DL" cannot be used on the website. Only one catalog or promotion code may be used on a single order.
  • How do I buy or redeem a gift certificate?
    Gift certificates are available in any size denomination and can be purchased via telephone at:
    1-800-644-8327

Currently gift certificates can be redeemed on mail and phone orders only.

  • Can I order by mail?
    We accept personal checks and money orders on mail orders. Mail your order to:

    Indiana Botanic Gardens, Inc.
    3401 W. 37th Ave.
    Hobart, IN USA 46342

    Fax your order to us with credit card information to: 219-947-4148.

    When sending your order via fax or mail, please include the following information: name, address, daytime phone number, item numbers that you want to order, promotional codes (if applicable). Please remember to enclose the correct amount for shipping and handling. For more information on shipping charges, click here.

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Account Set-up and Management

  • How do I create an account?
    You can create an account when placing an order online. Simply begin the checkout process and set up your password when placing your order.
  • How do I edit my account information?
    At this time, you can edit your account information by changing your address information during the checkout process.

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Privacy & Communication

  • How can I opt-out of email promotions?
    To opt out of email promotions from Botanic Choice, click here. (You will still receive order and shipment confirmations when placing an order.)
  • How can I remove my name from your mailing list?
    If you would no longer like to receive our catalog mailings, please call us at:
    1-800-644-8327
  • or mail your request to us at:
    Indiana Botanic Gardens, Inc.
    3401 W. 37th Ave.
    Hobart, IN 46342
  • I did not receive my order / ship confirmation. How can I get a copy?
    Please check your bulk or junk email box for your order or shipping confirmation. If you need a new copy sent, please call our customer service department at 1-800-644-8327.

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Company Information

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Additional Support

NATURAL HERBAL REMEDIES SINCE 1910

BOTANIC CHOICE

These statements have not been evaluated by the Food & Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Please, consult your physician. Testimonials and product reviews reflect individual people's unique experiences and opinions and should not be viewed as professional advice. Individual results may vary.