Botanic Choice Help and FAQs

Help and FAQs

• Shipping and Order Status
• Product Information
• Return Information
• Ordering & Payment Information
• Account Set-up and Management
• Privacy & Communication
• Company Information
• Additional Support
  

• Has my order shipped? How can I check my order status? 
  You can check your order status by  logging in with the email /address and password that you set up at the time you placed your order. Click here to access on online order status.
  
  If you did not set up a password at the time you placed your order, please call our customer service department at 1-800-644-8327 for assistance.

• When will my order arrive?
  Most orders are shipped within 24-48 hours from the time we receive them. Please allow 7-10 business days for standard delivery.

• How much is shipping?
  Unless otherwise specified, we ship in the contiguous 48 states through the United States Postal Service (USPS) for a flat rate of $5.95 (There is an additional charge of $4.00 when shipping to Alaska, Hawaii, APO/FPO and U.S. Territories.)This flat fee includes both shipping and processing costs. Orders over $75 get free shipping and processing unless otherwise noted. Click here for additional information about expedited delivery and international shipping options.

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Product Information

• Where do you get your products?
  Botanic Choice finds the freshest natural products available from reputable suppliers around the world. We provide the same quality or better than the more expensive national brands. Our exclusive formulas and supplements are packaged and shipped directly from our Indiana manufacturing facility.

• Are your products organic?
  We adhere to rigorous quality control standards and strict guidelines in every product we sell. Organic products are noted on the product description pages, but you can be assured that we provide outstanding quality and freshness in every product that we sell.

• Can your products ship to my state / country?
  Most of Botanic Choice's products can be shipped internationally. See individual product descriptions for any shipping restrictions.

• Will these supplements interact with my prescription or OTC medications?
  If you are taking any prescription or over-the-counter medications, please consult your healthcare professional before taking any vitamins or supplements. For additional information on medicine interactions, click here.

• How do I know how much of a vitamin to take?
  Our nutritional experts monitor the latest nutritional and scientific advancements to develop the most effective, powerful formulas you will only find here, in the dosages designed to optimize effectiveness. Each one of our products has Suggested Use information. If you have a medical condition or are taking  prescription medication, please ask your healthcare professional regarding what dosage is appropriate for you.  Remember, you must take supplements a directed in order to achieve optimal results.

• How long will it take the supplement to work?
  Supplements take time to work effectively – usually one to three months for maximum effectiveness. The important thing is to take your proper dose, consistently, every day.

• How can I find out the product ingredients?
  To view the Supplement Facts and ingredients for a specific product, click on the "View Product Ingredients" link on the product detail page.

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Return Information

• What is your return policy?
  If you are not completely 100% satisfied with the results our products deliver you can get your money back. That’s right. If you're unhappy in any way, just return the unused portion for a full product refund no questions asked.  You will be refunded for the price of the product. (Shipping and handling charges are not refundable.)

• How do I return my product?
  To return a product for a refund, please send the unused portion in the mail, along with your name, address, daytime phone number and original order number (if available). To help us improve our products and services, please provide us with a detailed reason for your return.
  
  Send to:
  Indiana Botanic Gardens, Inc.
  3401 W. 37th Ave
  Hobart, IN 46342

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Ordering and Payment Information

• Do I have to pay sales tax?
  Indiana residents are required to pay 7% sales tax.

• Do you ship outside the U.S.?
  Yes, we ship orders internationally to most countries.

• What are my payment choices?
  Our website accepts credit card payments using Visa, Master Card, American Express and Discover.   Military members may order via the Military Exchange website using the Military Star Card.

• How can I redeem a coupon on my order?
  You may use one (1) promotional code, catalog code or coupon code per order. When placing your order, simply enter your code in the "Coupon Code" box on the Shopping Cart page. Please note that promotional codes cannot be combined and may be limited to one per customer.

• How can I order from my printed catalog / flyer?
  If you have a catalog or flyer in hand, you can easily order online from it by clicking on "Order from Print Catalog" found in the right-hand corner of our website. Please note that prices may vary between catalog promotions and coupons cannot be combined. Only one coupon or catalog code may be used on a single order.

• How do I buy or  redeem a gift certificate?
  Gift certificates are available in any size denomination and can be purchased via telephone at 1-800-644-8327. Currently gift certificates can be redeemed on mail and phone orders only.

• Can I order by mail?
  We accept personal checks and money orders on mail orders. Mail  your order to:
  
  Indiana Botanic Gardens, Inc.
  3401 W. 37th Ave.
  Hobart, IN 46342
  
   Fax your order to us with credit card information to: 219-947-4148. 
  
  When sending your order via fax or mail, please include the following information: name, address, daytime phone number, item numbers that you want to order, promotional codes (if applicable). Please remember to enclose the correct amount for shipping and handling. For more information on shipping charges, click here.

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Account Set-up and Management

• How do I create an account?
  You can create  an account when placing an order online.  . Simply begin the checkout process and set up your password when placing your order.

• How do I edit my account information?
  At this time, you can edit your account information by changing your address information during the checkout process.

• I forgot my password. How can I retrieve it?
  If you forgot your password, please click here to have an email sent to retrieve it.

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Privacy & Communication

• How can I receive promotions and coupons via email?
  You can sign up to receive exclusive money-saving coupons, product announcements and health information by clicking here.

• Can I get a catalog?
  Yes, you can request a free Botanic Choice catalog by clicking here.

• How can I opt-out of email promotions?
  To opt out of email promotions from Botanic Choice, c lick here. (You will still receive order and shipment confirmations when  placing an order.)

• How can I remove my name from your mailing list?
  If you would no longer like to receive our catalog mailings, please call us at 1-800-644-8327, or mail your request to us  at:
  
  Indiana Botanic Gardens, Inc.
  3401 W. 37th Ave.
  Hobart, IN 46342

• I did not receive my order / ship confirmation. How can I get a copy?
  Please check your bulk or junk email box for your order or shipping confirmation. If you need a new copy sent, please call our customer service department at 1-800-644-8327 to request a copy.

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Company Information

• A bout Botanic Choice
• Retail Store Location - Get Directions
• Wholesale and Private Label Sales
• Internet Affiliate Program
• Privacy Policy

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Additional Support

• How do I contact you?
  If you need additional information, please click here to email us your question.