Botanic Choice Commonly Asked Product Questions
August 5, 2021
FAQ Table of Contents
Product Information
- Where do you get your products?
The majority of our ingredients are globally sourced due to the nature of the product, however, they are tested, manufactured and re-tested under strict cGMP/FDA guidelines in the USA. Our exclusive formulas and supplements are packaged and shipped directly from our FDA registered manufacturing facility in Indiana.
Each product takes a different sourcing path which can change regularly depending on availability and global demand. Please know we always strive to deliver the highest quality products that meet or exceed stringent specifications, from highly-regarded suppliers, at the best possible price. If you have a question about a specific product, please give us a call and we will be happy to research it for you. - Are your products organic?
We adhere to rigorous quality control standards and strict guidelines in every product we sell. Organic products are noted on the product description pages, but you can be assured that we provide outstanding quality and freshness in every product that we sell. - Are your products tested on animals?
No. We never test our products on animals. - Will these supplements interact with my prescription or OTC medications?
If you are taking any prescription or over-the-counter medications, please consult your healthcare professional before taking any vitamins or supplements. For additional information on medicine interactions, click here. - What is the difference between manufactured date and expiration date?
As a company with a long-standing reputation, Botanic Choice complies with all Good Manufacturing Practices (GMP) regulations. We use both a Manufactured Date and an Expiration Date when bottling our nutritional supplements.
Manufacturing Questions
- Each product takes a different sourcing path which can change regularly depending on availability and global demand. Please know we always strive to deliver the highest quality products, which are tested throughout the process, from the most reputable suppliers, at the best possible price.
Mixing Supplements
- These questions are best answered by your healthcare practitioner as we do not test combinations of supplements and ingredients together. You may want to try one or the other. If it works, great. If not, send it back for a return and try another product.
How to Check Your Order Status
- Has my order shipped? How can I check my order status?
You can check your order status by logging in with the email /address and password that you set up at the time you placed your order. Click here to access on online order status.
If you did not set up a password at the time you placed your order, please call our customer service department at: 1-877-538-1008
Product Return Information
- What is your return policy?
You must be totally satisfied with your purchase. If you are unhappy in any way, for any reason, just return the unused portion within one year of purchase for a full, prompt, 100% product refund.* Refund amount does not include shipping and processing fee. - Multiple Bottles of the Same Product
If you are returning multiple bottles of the same item, we will gladly refund the product price of all of the bottles as long as only one bottle has been opened. If all bottles of the same item have been opened, no refund will be issued. - Empty Bottles
There are no refunds for empty bottles. - How do I return my product?
To return a product for a refund, please send the unused portion in the mail, along with your name, address, daytime phone number and original order number (if available). To help us improve our products and services, please provide us with a detailed reason for your return.
Send to:
Indiana Botanic Gardens, Inc.
3401 W. 37th Ave
Hobart, IN USA 46342
*Returns indicative of abuse will be evaluated on an individual basis and may be refused.
Shipping Information
How Much is Shipping?
- Unless otherwise specified, we ship in the contiguous 48 states through the United States Postal Service (USPS) for a flat rate of $5.95 (There is an additional charge of $5.00 when shipping to Alaska, Hawaii, APO/FPO and U.S. Territories.)This flat fee includes both shipping and processing costs. Orders over $50 get free standard shipping and processing unless otherwise noted.
- Orders shipping to Canada will ship via USPS for a flat rate of $6.95.
- Expedited shipments to Canada and other international locations are not available.
- Click here for additional information about expedited delivery and other international shipping options.
- Can I cancel my order after I’ve placed it?Since most orders placed by 1PM CST are shipped the same day, it is not possible to cancel an order or an item within your order once you’ve submitted it. Keep in mind, however, that we do offer a 365-day guarantee, so you can return your item(s) for a full product refund during this time.
